This Privacy Policy explains how Zappiq ("we", "us", or "our") collects, uses, and protects your information when you use our Service at zappiqai.com. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

• Account information: your email address and password when you register
• Business information: your business name and chatbot configuration provided during onboarding
• Usage data: conversation logs, lead data, and interaction counts generated through your chatbot
• Payment information: billing details processed securely by Lemon Squeezy — we do not store your card details
• Technical data: IP address, browser type, and device information collected automatically

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Send transactional emails such as account confirmations, lead notifications, and password resets
• Process payments and manage your subscription
• Improve and personalise the Service
• Respond to your support requests
• Comply with legal obligations

3. Visitor Data from Your Chatbot

When your website visitors interact with your Zappiq chatbot, their conversation data and any contact information they provide (name, email, phone) is stored in your Zappiq account and used solely to deliver the Service to you. We do not use your visitors' data for our own marketing or share it with third parties.

4. Data Sharing

We do not sell your personal data. We may share information with trusted third parties only as necessary to provide the Service:

• Supabase — database and authentication infrastructure
• Lemon Squeezy — payment processing and subscription management
• Groq — AI inference for chatbot responses
• Google — email delivery via Gmail

All third-party providers are bound by their own privacy policies and data protection obligations.

5. Data Retention

We retain your account data for as long as your account is active. Conversation and lead data is retained to provide the Service and may be deleted upon account termination. You may request deletion of your data at any time by contacting us.

6. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar technologies to maintain your session and improve your experience. You may disable cookies in your browser settings, though this may affect the functionality of the Service.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise any of these rights, contact us at hello@zappiqai.com.

9. Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via the Service. Your continued use of the Service after changes constitutes your acceptance of the updated policy.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@zappiqai.com.