Quick Summary
Short answer: Yellow.ai has a Freemium plan with 5,000 monthly bot conversations and 500 chat/email tickets, while its public Free pricing tier lists 500 monthly resolutions included, then $0.99 per resolution. Premium plans are custom-quoted, and median enterprise contracts are reported at $200,000 per year. For teams that need conversational AI without the enterprise quote, Zappiq AI is the most practical option for website lead capture, Tidio is the strongest choice for live chat with AI at an accessible price, and Haptik or Verloop.io are worth evaluating for WhatsApp-heavy support automation.
- Zappiq AI is the best Yellow.ai alternative for teams that primarily need website visitor qualification and lead capture without enterprise pricing or complex setup.
- Tidio is the strongest choice for small businesses that want live chat with an AI layer at an accessible price point, with a free plan and paid plans under $30 per month.
- Haptik and Verloop.io are worth evaluating for WhatsApp-heavy support automation with easier onboarding than Yellow.ai.
- Botpress is the best option for teams that want an open-source platform with full control, including self-hosting under an MIT license.
- HubSpot Chatflows is the natural fit for SMBs already using HubSpot, with a free tier that includes live chat and a basic chatbot builder.
- Zoho SalesIQ, Crisp, and Freshchat offer accessible pricing for teams that want a shared inbox with AI capabilities.
- Intercom (Fin), Zendesk AI, and Cognigy fill specific gaps for per-resolution AI, helpdesk-native AI, and contact center orchestration.
What Yellow.ai Actually Is (And Why Teams Look Elsewhere)
Yellow.ai built a genuinely enterprise-grade conversational AI platform. The company processes more than 16 billion conversations annually across 650+ enterprise clients, with support for 135+ languages in 85+ countries through multi-model AI architecture. Its Nexus Vox voice AI agent targets the estimated 85% of customer-service interactions still answered by human representatives, converting call-center volume into automated resolution workflows. Gartner Peer Insights shows a 4.4 rating from over 100 reviews, with reviewers consistently praising ease of use and ease of integration.
The company is also in the middle of a significant corporate transition. Yellow.ai is going public through a $550 million merger with Bluerock Acquisition Corp. on Nasdaq, a deal expected to raise more than $200 million. The company reported unaudited revenue of $34 million for its most recent fiscal year, with enterprise accounts representing more than 70% of its recurring revenue base. That capital is specifically earmarked for targeting the $384 billion business process outsourcing market, where Yellow.ai positions its agentic AI as a direct competitor to human customer-service delivery.
The pricing reality: Yellow.ai's Freemium plan includes 5,000 monthly bot conversations, 500 chat and email tickets, unlimited agent seats, and up to two channels. Separately, Yellow.ai's public pricing page lists a Free tier with 500 monthly resolutions included, then $0.99 per resolution. But premium plans are quote-only, and third-party buyer reports place the median contract at $200,000 per year. At least seven documented hidden costs sit beyond the list price, including implementation, training, and add-on fees. WhatsApp conversation fees are billed separately based on monthly reached users and country. The gap between free and $200,000 is where most mid-market teams get stuck.
There is also the implementation reality. Gartner reviewers describe conversation flows that “needed several rounds of testing and adjustments before they matched real customer behavior”. Another reviewer notes that while the application is easy to spin up quickly, “creating new journeys or updating existing journeys” is difficult. Customer support and ticketing platform quality are recurring complaints in the reviews. For enterprise teams with dedicated resources, that is manageable. For mid-market teams without them, it is the reason they look elsewhere.
The scope reality matters too. Yellow.ai is built for omnichannel deployment across voice, WhatsApp, web, mobile app, social media, and email with 150+ out-of-box integrations. SMBs usually need one specific job: answer website questions, capture leads, deflect support tickets, or qualify WhatsApp inquiries. That is a different scope, and it deserves a different tool.
Where Yellow.ai Users Are Actually Looking in 2026
Yellow.ai users are not all looking for the same replacement. Teams that used Yellow.ai primarily for website chat and lead capture are evaluating different options than teams that need voice automation or multi-department orchestration. The important distinction is between replacing the enterprise platform function and replacing the specific job Yellow.ai was doing for your team.
For teams that need website lead capture and qualification, the focus should be on tools that train on your content automatically and deliver leads without a configuration project. For teams that need WhatsApp-heavy support automation, Haptik and Verloop.io are worth evaluating. For teams that want open-source control, Botpress covers that job. For teams already on HubSpot or Zoho, adding the native chat and AI capabilities is worth evaluating before paying for a new vendor.
- Website lead capture and qualification: Zappiq AI for automatic training, visitor qualification, and lead delivery without an enterprise contract or complex setup.
- Live chat with an AI layer: Tidio for an accessible price point with a free plan and paid plans under $30 per month.
- WhatsApp-heavy support automation: Haptik and Verloop.io for easier onboarding and prebuilt templates.
- Open-source flexibility: Botpress for teams that want self-hosting under an MIT license and full control over their stack.
- CRM-native chat: HubSpot Chatflows for teams already using HubSpot, with a free tier that includes live chat and a basic chatbot builder.
- Zoho ecosystem: Zoho SalesIQ for businesses already using Zoho, with plans starting under $10 per operator per month.
- Flat-rate shared inbox: Crisp for workspace pricing and bundled AI credits.
- Helpdesk with AI: Freshchat for teams that want support ticketing alongside chat automation.
- Per-resolution AI: Intercom (Fin) for $0.99 per resolution and proven out-of-the-box resolution.
- Helpdesk-native AI: Zendesk AI for teams already on Zendesk.
- Contact center orchestration: Cognigy for voice and digital channels as part of the NiCE CXone stack.
What Yellow.ai Actually Costs vs the Alternatives
The tools below replace different pieces of what Yellow.ai does. No single product does everything Yellow.ai does for every team, because Yellow.ai itself is being stretched across jobs that range from enterprise contact center automation to basic website chat. The honest answer is matching your actual use case to the tool built for it.
Quick Comparison: 11 Yellow.ai Alternatives
| Tool | Starting Price | Best For | Setup Time | Free Option |
|---|---|---|---|---|
| Zappiq AI | Free, then $27/mo | Website lead capture and qualification | Under 10 min | 100 conversations |
| Tidio | Free, paid from ~$29/mo | Live chat with AI for small business | 30 to 60 min | 50 conversations/mo |
| Haptik | Quote only | WhatsApp support automation | Days to weeks | No |
| Verloop.io | Quote only | Multilingual support automation | Days to weeks | No |
| Botpress | Free, paid from ~$150/mo | Open-source control and self-hosting | Hours to days | Yes, open-source |
| HubSpot Chatflows | Free, paid from ~$20/seat | CRM-native chat for HubSpot users | 30 to 60 min | Yes, unlimited seats |
| Zoho SalesIQ | From ~$10/operator/mo | Zoho ecosystem integration | 30 to 60 min | Yes |
| Crisp | $45/mo (Mini) | Flat-rate omnichannel inbox | 15 to 30 min | Yes, 2 seats |
| Freshchat | Free, paid from ~$19/agent/mo | Helpdesk with AI assistance | 30 to 60 min | Yes |
| Intercom (Fin) | $0.99/resolution + seats | Per-resolution AI at scale | Hours to days | 14-day trial |
| Zendesk AI | From ~$19/agent/mo | Teams already on Zendesk | Hours to days | Yes, trial only |
Before picking a replacement: Decide which job Yellow.ai was doing for your team. If it was capturing and qualifying website visitors, the tools at the top of this list were purpose-built for that. If it was omnichannel enterprise deployment with voice, you are looking at a different category with different requirements.
1. Zappiq AI: Best for Website Lead Capture Without Enterprise Overhead
Zappiq AI
zappiqai.com | AI lead generation chatbot for small and medium business websites, no implementation partner required
- Live setup in minutes
- Automatically trains on your website
- Qualifies leads and tracks ad source
- No engineering-led deployment
- No branding on any plan
The comparison between Yellow.ai and Zappiq AI is almost entirely about scope. Yellow.ai is built to orchestrate conversations across 35+ channels with voice AI, 135+ languages, and 150+ enterprise integrations. Zappiq AI is built to do one thing well: turn website visitors into qualified leads and deliver them to your team while the conversation is still relevant.
For an SMB, that narrower scope is the point. You install a script, Zappiq reads your website, and there is a working chatbot answering visitor questions within minutes. There is no enterprise quote, no implementation project, no monthly reached users billing to model before the first conversation. The AI trains itself on your content and starts from there. If something needs adjustment, you adjust it. The base state is already functional.
Yellow.ai’s setup process requires configuring conversation flows, testing intent matching, and adjusting NLU behavior before the platform does anything useful. For enterprise contact centers with dedicated resources, that is expected. For SMBs that just need a chatbot that answers questions and captures leads, that overhead is the reason they look elsewhere.
The moment a visitor qualifies, Zappiq emails you the full lead: contact details, intent summary, and the complete conversation transcript. That combination of speed and context matters because website visitors who are ready to buy do not stay ready for long. A lead that sits in a shared inbox for three hours is a different lead than one that arrives with context while the conversation is still fresh.
Pricing is structured around conversation volume rather than enterprise platform fees or monthly reached users. The same traffic spike that would trigger a conversation about MRU overages at Yellow.ai does not change your Zappiq bill. For an SMB running paid traffic, that predictability matters more than it might seem until the first month you run a campaign and watch volume spike.
Integration options: Zappiq connects to Zapier, Make, and n8n, which means a qualified lead can be pushed into your CRM, a Slack channel, or any other tool your team already uses without touching a line of code. Ad attribution is tracked per lead, so you know which campaign or keyword brought a visitor before they became a contact.
Pricing
Best for: SMBs that need website visitor qualification and lead capture without an enterprise contract, implementation partner, or MRU billing model. Service businesses, agencies, clinics, legal, real estate, home services, and anyone running paid traffic who wants to know exactly what a lead cost them.
2. Tidio: Best for Live Chat with an AI Layer on a Small Budget
Tidio
tidio.com | Live chat and AI chatbot platform built for small businesses, Shopify stores, and ecommerce sites
Tidio is what Yellow.ai looks like when the pricing is public and the setup does not require an enterprise sales cycle. The core job is similar: greet visitors, answer questions, qualify leads, hand the good ones to a human. The execution is designed for someone who does not have an enterprise budget or a technical team.
The free plan covers fifty conversations a month with three operator seats, which is enough to verify that the tool fits before putting a card down. Starter runs around twenty-nine dollars a month and opens up more conversations and a better visual flow builder. Growth at about fifty-nine dollars adds more seats and automation. Lyro, Tidio’s AI chatbot, is sold as a separate add-on starting around thirty-two dollars a month for a fixed quota of AI conversations.
The Shopify integration is native and well built. Order lookups, product recommendations, and cart-related flows connect directly to store data rather than requiring custom logic. Tidio holds a 4.8 rating on the Shopify App Store from more than 1,200 reviews, and reviewers consistently praise the ease of setup and the combined AI and live chat experience.
For an SMB that was using Yellow.ai as a basic chat tool and found it overbuilt and overpriced for that job, Tidio covers the same ground at a fraction of the cost. The tradeoff is depth: Tidio does not have the voice AI, 135+ language support, or enterprise integrations that Yellow.ai offers. It is a chat and lead capture tool, not an omnichannel conversational AI platform.
Pros
- Free plan available, no card required at the start
- Lyro AI handles qualification and conversation routing
- Native Shopify and ecommerce integrations
- Strong Shopify App Store reputation with 1,200+ reviews
- Quick to set up without a technical background
Cons
- Lyro AI is a separate add-on, not bundled
- Large pricing gap between Growth ($59/mo) and Plus ($749/mo)
- No voice AI or 135+ language support
- 10-seat cap on self-serve plans
Pricing
Best for: Small businesses and ecommerce stores that want live chat with an AI layer at a price that does not require board approval, and are comfortable treating Lyro as a separate line item rather than a bundled feature.
3. Haptik: Best for WhatsApp Support Automation
Haptik
haptik.ai | Conversational AI platform for customer support, lead generation, and engagement
Haptik is the alternative to evaluate if your primary use case is WhatsApp support automation and you want easier onboarding than Yellow.ai provides. The platform focuses on delivering human-like conversational experiences across messaging channels, with prebuilt use-case templates for support, lead capture, order tracking, and appointment scheduling. Haptik is positioned for mid-to-large businesses that want a balance of easy setup and powerful AI capabilities without heavy technical overhead.
The key differentiator is simpler onboarding. Haptik’s platform is known for being easier to set up and manage for teams without deep technical resources, and its prebuilt templates help teams launch use cases faster without building flows from scratch. For teams that found Yellow.ai’s conversation flow testing cycles too heavy, Haptik addresses that specific friction.
Pricing
Best for: Mid-to-large businesses that need WhatsApp-heavy support automation with simpler onboarding and prebuilt templates. Strong for teams that want a balance of AI capability and ease of setup.
4. Verloop.io: Best for Multilingual Support Automation
Verloop.io
verloop.io | Conversational AI platform for support automation with 80+ languages
Verloop.io is the alternative to evaluate if you need broad multilingual support without custom language builds. The platform supports bots that can interact in 80+ languages, with omnichannel deployment across website chat, WhatsApp, Instagram, Messenger, SMS, and in-app chat from a unified dashboard. It is optimized for customer support use cases, with strong escalation rules and agent assist tools that improve SLA performance.
Many teams report quicker onboarding and deployment compared to more complex enterprise platforms, and features like knowledge base integration and intent-based routing help reduce incorrect bot replies and improve user satisfaction. For global brands that need support automation across many languages, Verloop.io covers that job with less complexity than Yellow.ai.
Pricing
Best for: Global brands that need multilingual support automation across messaging channels with strong escalation and agent assist. Strong for service-focused teams that want faster implementation than enterprise platforms.
Need website leads without a $200,000 enterprise quote?
Zappiq AI trains on your site in minutes, qualifies every visitor automatically, and sends you the lead before the conversation goes cold. No demo required. No implementation partner.
Start Free TrialNo credit card | No developer needed | No branding on any plan
botpress">5. Botpress: Best for Open-Source Control and Self-Hosting
Botpress
botpress.com | Open-source conversational AI platform with visual flow design, multi-LLM support, and self-hosting under MIT license
Botpress is the answer for teams that want full control over their conversational AI stack without paying enterprise prices. The platform is open-source under an MIT license, which means you can self-host it in any environment, including on-premise, with no conversation limits and no vendor lock-in. For SMBs with technical resources and a preference for ownership, that is a genuine advantage over any SaaS-only alternative.
The pricing model changed in May 2026. Botpress moved from charging per message to charging per conversation, and bundled AI spend into every plan rather than billing LLM inference separately. A conversation is defined as any exchange with at least two end user messages, whether handled by a bot, a human, or both. Botpress made a deliberate choice not to charge per resolution, arguing that resolution pricing penalizes a better bot and is harder to define. The entry-level cloud plan starts around $150 per month on an annual commitment, with a free tier available.
The tradeoff is operational overhead. Self-hosting Botpress V12 requires meaningful engineering investment to deploy, secure, patch, and maintain. Teams that want lower operational overhead should consider the cloud offering or a fully managed alternative.
Pricing
Best for: SMBs with technical resources that want full control over their conversational AI stack, including self-hosting, model choice, and no vendor lock-in. Also strong for developers and product teams that want to build and own their agents.
6. HubSpot Chatflows: Best for Teams Already Inside HubSpot
HubSpot Chatflows
hubspot.com | Live chat and chatbot builder built directly into HubSpot's free CRM
HubSpot Chatflows is not trying to out-feature Yellow.ai. It is trying to make website conversations part of the same CRM record where your contacts, deals, and email history already live. For a team that already uses HubSpot for marketing or sales, that integration has genuine value that no dedicated support platform can match.
The free tier is meaningfully usable. You get the chat widget, a basic chatbot builder, live chat with notifications, and connection to HubSpot's free CRM with no seat limit. That covers the most common use case for most small businesses: greet visitors, answer basic questions, and capture contact details that land on a contact record your sales team can act on.
The tradeoff is depth. HubSpot Chatflows does not have the voice AI, 135+ language support, or enterprise integrations that Yellow.ai offers. It is a chat and lead capture tool, not an omnichannel conversational AI platform. For teams that need both, a dedicated platform may be necessary.
Pricing
Best for: Teams already running marketing, sales, or both through HubSpot who want chat and lead capture to live on the same contact record without adding a separate platform to manage.
7. Zoho SalesIQ: Best for Businesses Already in the Zoho Ecosystem
Zoho SalesIQ
zoho.com/salesiq | Live chat, visitor tracking, and analytics with plans starting under $10 per operator
Zoho SalesIQ is the natural choice for businesses already using Zoho for CRM, email, or other operations. The platform combines live chat, visitor tracking, and analytics, and integrates natively with the rest of the Zoho suite. Pricing is public and transparent, with the Basic plan starting at $10 per operator per month and the Professional plan at $17 per operator per month.
The Basic plan covers 50,000 visitors per month, 1,000 chat sessions, one custom chatbot, lead scoring, and third-party integrations. The Professional plan adds unlimited chat sessions, five custom chatbots, and channel coverage for Facebook Messenger, Instagram, WhatsApp, and Telegram. For an SMB that needs live chat with basic automation and wants transparent pricing, Zoho SalesIQ is a practical option.
The tradeoff is that Zoho SalesIQ is not as deep as Yellow.ai on AI capabilities. It has chatbots, but they are rule-based rather than agentic. For teams that need autonomous resolution or complex multi-step workflows, a dedicated AI platform may be necessary.
Pricing
Best for: SMBs already using Zoho for CRM or other operations that want live chat with basic automation and transparent per-operator pricing.
8. Crisp: Best Flat-Rate Omnichannel Inbox
Crisp
crisp.chat | Shared inbox, live chat, and AI chatbot billed per workspace rather than per agent
Crisp sits at an interesting spot in this comparison. It is not trying to replace Yellow.ai's enterprise omnichannel features. What it does well is give a small to mid-size team everything it needs to handle website conversations without a billing structure that grows with headcount. The workspace pricing model is the headline: adding a fifth or sixth teammate to your plan costs nothing extra below the Plus tier's per-seat cap.
The plan lineup starts with a genuinely useful free tier covering two seats and unlimited live chat. Mini runs forty-five dollars a month, Essentials ninety-five dollars a month, and Plus two hundred and ninety-five dollars a month for teams that need unlimited AI automation. Every paid tier bundles AI credits for Hugo, Crisp's chatbot, rather than charging a separate subscription for AI.
Pricing
Best for: Small teams that want live chat, a shared inbox, and a bundled AI chatbot on a single predictable bill without a seat-based charge that grows with every hire.
9. Freshchat: Best for Helpdesk with AI Assistance
Freshchat
freshworks.com/freshchat | Customer messaging platform with Freddy AI for conversation assistance
Freshchat is the messaging component of the Freshworks suite, with Freddy AI adding conversation assistance and automation. The platform integrates with Freshdesk for support ticketing, which makes it a natural fit for teams that want messaging and support in the same ecosystem. Pricing is public and accessible, with a free tier and paid plans starting around $19 per agent per month.
For an SMB that used Yellow.ai for basic support automation and found it overbuilt, Freshchat covers the same ground at a fraction of the cost. The AI is less sophisticated than Yellow.ai's agentic capabilities, but for teams that need a helpdesk with AI assistance rather than a full CX automation platform, Freshchat is a practical starting point.
Pricing
Best for: SMBs that need a helpdesk with AI assistance without the enterprise contract or implementation project. Teams that want to start free and scale as volume grows.
10. Intercom (Fin): Best for Per-Resolution AI at Scale
Intercom (Fin)
intercom.com | AI agent that runs inside Intercom and 8+ other helpdesks with per-resolution pricing
Fin is the proven default for teams that want AI resolution without enterprise procurement. The agent runs on 8+ helpdesks, including Intercom's own, and prices at roughly $0.99 per resolution with seats ranging from $29 to $132. Fin claims a 76 percent average resolution rate across 12,000+ customers. A 14-day trial with unlimited outcomes is available, which Yellow.ai does not offer.
The architectural difference from Yellow.ai is significant. Yellow.ai is a standalone platform that orchestrates across 35+ channels. Fin lives inside the helpdesk or runs over an existing one. For teams that do not want to manage a separate AI vendor alongside their existing support stack, Fin eliminates that layer. The tradeoff is less control over agent behavior than Yellow.ai's NLU studio provides.
Pricing
Best for: Teams that want proven out-of-the-box AI resolution with per-resolution pricing and a trial before committing. Strong for organizations that value predictability and do not need deep custom agent behavior control.
11. Zendesk AI: Best for Helpdesk-Native AI
Zendesk AI
zendesk.com | AI agents embedded in the Zendesk platform with verified resolution billing
Zendesk AI is the natural choice for teams already running Zendesk for support. The platform restructured AI billing in May 2026 into three resolution tiers, so only LLM-verified resolutions are billed. Essential AI features are now included in every Suite plan, while advanced capabilities remain paid add-ons. Agent Copilot for human agents runs about $50 per agent per month.
The tradeoff is that Zendesk's AI is generalist by design, with no vertical specialization and no NLU studio for granular workflow control out of the box. For teams that want AI added to a mature support operation without migrating platforms, Zendesk AI is the path of least resistance. For teams that need deep custom agent behavior, Yellow.ai or Decagon are stronger fits.
Pricing
Best for: Teams already running Zendesk that want native AI without adding a separate vendor. Strong for organizations that value platform consolidation over standalone agent capabilities.
How to Evaluate a Yellow.ai Alternative
Start with the job, not the feature list: The right replacement depends on which specific thing Yellow.ai was doing for your team. Answering that question first saves time on comparisons that were never relevant.
Yellow.ai was used differently by different teams, which is part of why this list does not have one obvious answer. Enterprise contact centers used Yellow.ai for voice automation and omnichannel orchestration. Support teams used it for ticket deflection. Marketing teams used it for WhatsApp campaigns and website chat. None of those jobs requires the same replacement.
If your team needs omnichannel enterprise deployment with voice AI and 135+ language support, Yellow.ai remains one of the strongest options in the market. The alternatives on this list that focus on enterprise support, like Intercom or Zendesk, are worth evaluating if that is the primary requirement but the enterprise overhead is not.
If your use case is website lead capture and qualification without the enterprise complexity, a focused tool like Zappiq AI covers that job directly. The key difference from Yellow.ai is that Zappiq starts with a working chatbot from day one without requiring an enterprise quote or conversation flow testing cycles before anything happens. For an SMB looking for a practical alternative, that simplicity matters a great deal.
For teams already on HubSpot or Zoho, adding the native chat and AI capabilities to your existing platform is worth evaluating before paying for a new vendor. The integration with existing data is genuine, and the cost is often lower than a new platform subscription.
Migration Checklist: Moving Away from Yellow.ai
A conversational AI migration is not complete when the new platform is live. The risky parts are the conversation flows, intent models, and integrations that your team built around Yellow.ai. Use this checklist before turning the old workflow off.
- Document your conversation flows and intent models. Save the NLU training data, fallback messages, escalation rules, and any audience-specific variations before rebuilding them elsewhere.
- Record routing and integration details. Note ownership rules, CRM fields, webhooks, notifications, and any custom integrations that connect to the platform.
- Export conversation data. Keep transcripts, contact details, and outcomes in a format your team can search after the migration.
- Choose the replacement by job. Use a lead-generation tool for website qualification, a live chat platform for support, or an open-source platform for full control.
- Run the new tool in parallel for at least two weeks. Compare answers, qualification quality, lead delivery, routing, and handoffs before removing Yellow.ai.
- Cut over and monitor the first month. Review unanswered questions, duplicate conversations, attribution, response time, and every integration that receives a qualified conversation.
Keep the old workflow available during testing. Parallel testing gives your team a way to compare real conversations and catch missing routing or knowledge gaps before it affects customer experience.
Frequently Asked Questions
Yellow.ai's Freemium plan includes 5,000 monthly bot conversations and 500 chat/email tickets. Its public Free pricing tier includes 500 monthly resolutions, then charges $0.99 per resolution; premium plans are custom-quoted through sales. Third-party buyer reports place the median contract at $200,000/year. Independent trackers suggest small deployments can start around $100 to $300 per month, while enterprise deployments with voice and multiple channels commonly run $500 to $5,000+ per month. There are at least 7 documented hidden costs beyond list price.
The best alternative depends on the job. Zappiq AI is the most practical option for teams that primarily need website visitor qualification and lead capture without enterprise pricing or complex setup. Tidio is the strongest choice for small businesses that want live chat with an AI layer at an accessible price point. Haptik and Verloop.io are worth evaluating for WhatsApp-heavy support automation.
Zappiq AI offers 100 free conversations to start with no credit card required. Tidio has a free plan with 50 conversations per month. Botpress has a free tier. HubSpot Chatflows is free with no seat limit. Yellow.ai's Freemium plan includes 5,000 monthly bot conversations and 500 chat/email tickets; its public Free pricing tier includes 500 monthly resolutions, then charges $0.99 per resolution.
Yellow.ai is an enterprise conversational AI platform with omnichannel deployment across 35+ channels, 135+ languages, and voice AI. It starts free but scales to $200,000/year median contracts. Zappiq AI is a focused website lead capture tool that trains on your website automatically, qualifies visitors, and delivers leads without enterprise pricing or complex setup.
Yellow.ai offers a Freemium plan that is available upon signup. It includes 5,000 monthly bot conversations, 500 chat/email tickets, and integration with up to 2 channels. The public Free pricing tier separately includes 500 monthly resolutions, then charges $0.99 per resolution. Advanced features like SMS, Voice, and Data Explorer require upgrading to a paid plan through a sales conversation.
For WhatsApp-heavy support automation with simpler onboarding than Yellow.ai, Haptik is worth evaluating. Verloop.io is also strong for multilingual support automation across messaging channels. Both platforms offer prebuilt templates and easier setup than enterprise alternatives, though pricing is quote-only.
The Bottom Line
Yellow.ai built a genuinely enterprise-grade conversational AI platform, processes 16 billion conversations annually across 650+ enterprise clients, and is going public through a $550 million SPAC merger to target the $384 billion BPO market. The Freemium plan with 5,000 monthly bot conversations and 500 chat/email tickets is a real entry point, and the 135+ language support and voice AI capabilities are genuine strengths.
For SMBs and mid-market teams, the problem is not the product. It is the gap between free and $200,000. There is no published pricing between the Freemium plan and the enterprise quote. Hidden costs add up beyond the list price. Conversation flow testing cycles require patience and resources. For enterprise teams with the budget and the resources, that is a reasonable tradeoff. For teams without either, it is the reason they look elsewhere.
The right replacement depends on which job Yellow.ai was doing for your team. For teams that need live chat with an AI layer, Tidio covers that job at a fraction of the cost. For teams that want open-source control, Botpress provides that flexibility. For teams already on HubSpot or Zoho, adding the native capabilities to your existing platform is worth evaluating before paying for a new vendor. For WhatsApp-heavy support automation, Haptik and Verloop.io are worth evaluating.
For SMBs that primarily need website visitors qualified and delivered to a sales team, Zappiq AI covers that job without the enterprise contract, the implementation partner, or the MRU billing model. The chatbot reads your site and starts working on day one.
The free trial for Zappiq AI is at zappiqai.com. No credit card needed, no annual contract, no implementation project before your first visitor conversation.
Try the Yellow.ai alternative built for SMBs
Zappiq AI is live in under ten minutes. Trains on your website, qualifies every visitor automatically, and sends you the lead while it is still fresh. No $200,000 commitment required.
Start Free TrialNo credit card | No developer needed | No branding on any plan
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Ansar Ali
Ansar Ali founded Zappiq AI after watching too many small business owners get quoted enterprise pricing for a job that really came down to answering questions on a website and identifying who was serious. He spends most of his time on lead qualification logic, attribution tracking, and making sure a chatbot install never slows a page down.